Shipping & Returns

IMPORTANT NOTICE

There are slight delays with shipments from USPS which causes tracking to update slower than usual. All orders ship within 2-3 days but may take a little longer to register on USPS tracking site.

We ship worldwide from the United States via our shipping partners: DHL, DPD, Parcelforce & USPS.

 

North America

Tracked & Signed (2-5 working days*)

$7.5 USD

Europe 

Tracked & Signed (5-15 working days*)

$14 USD

Rest of the World

Tracked & Signed (5-15 working days*)

$18 USD

*Shipping times are an estimated provided by our shipping partners, we are not liable for any delays that are out of our control. Estimates are from when your item has been shipped and do not include lead time for pre-orders.

Tracking information is automatically emailed to all customers once your order has been dispatched. We will also send an SMS text if you add your mobile number when you checkout. If you don't receive this, please check your spam folder or email us.

Shipping locations

United Kingdom

Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Isle Of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Ireland

Australia, New Zealand, China, Hong Kong, Japan, Russia, South Korea, Thailand, United Arab Emirates, India, Israel, Malaysia, Qatar, Egypt, Ghana, Kenya, Morocco, Nigeria, South Africa, Zimbabwe, Dominican Republic, Saint Lucia, Argentina, Bolivia, Brazil, Colombia, Ecuador, Paraguay, Peru, Uruguay, Fiji, Canada, Mexico, United States  

Policy
Exchanges / Refunds will be given up to 14 days from when the product was received. Please make sure that you have carefully reviewed your order before finalising your purchase. 

How to Return
In order to return an item, you must meet the following conditions: 

  • The return must be sent back within 14 days of the delivery date
  • The item must be in its original, unused, unaltered and unwashed condition
  • The item must be returned with tags and packing 

Please email hello@goadbrands.com to request your return. Include your order number, name, email and telephone number that are linked to your order.

We are unable to refund your original or return postage costs unless the product was received to you as faulty, defective or incorrect.

Unfortunately we are unable to offer free returns outside of mainland Europe. Please fill in your form as required and ensure all returns are marked as returns to avoid any additional customs fees.

Return address

Please contact us for our return shipping address.

Re-stocking fee

All returns are subject to a 20% re-stocking fee.

Sales Items
Sale items can be returned for exchange / store credit.
Free returns are not available on sale items.

Customer help line
Email: hello@goadbrands.com
Telephone: 020 3974 2880 between 9am and 6pm (UK).

Payment System
Our payment system is managed by Shopify Payments, Stripe, Amazon Payments, Google Pay, Skrill and Worldpay, the worlds leading online payment systems.

Goad Ltd © All rights reserved

Company No. 12257958